Responsible Gaming
Gaming Should Be Entertainment
At 2-11 Greenwood Street Burwood, we believe that pokies and online gaming should be enjoyed as a form of entertainment only – never as a way to earn money or solve financial problems. While gaming can be fun and exciting, it's important to approach it responsibly and within your means.
Remember: the house always has an edge. Play for enjoyment, not profit, and only gamble with money you can afford to lose.
Age Verification
You must be 18 years of age or older to participate in gaming activities in Australia. Age verification is mandatory, and we take this requirement seriously to protect young people from the risks of problem gambling.
If you are under 18, please do not use our services. Parents and guardians are encouraged to discuss responsible gaming with young people in their care.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you experience any of the following warning signs, please seek help:
- Chasing losses: Gambling more to recover money you've lost
- Hiding gambling: Being secretive about the time or money spent gaming
- Preoccupation: Constantly thinking about gaming or planning your next session
- Tolerance: Needing to gamble with increasing amounts of money for the same excitement
- Failed control: Inability to stick to limits you've set
- Neglecting responsibilities: Missing work, family, or social commitments due to gambling
- Financial strain: Borrowing money or going into debt to fund gambling
- Mood changes: Feeling anxious, depressed, or irritable when not gaming
- Relationship conflict: Arguments with family or friends about your gambling
- Escape motivation: Gambling to escape problems or negative emotions
If you recognise these signs in yourself or someone else, help is available.
Self-Help Tools & Controls
Many gaming platforms offer tools to help you maintain control. Consider using:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, monthly)
- Loss Limits: Establish a maximum amount you're willing to lose in a session or period
- Reality Checks: Enable reminders that pop up during gaming sessions to help you track time and spending
- Time Limits: Set session duration limits to prevent extended gambling periods
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms when you need a break
- Account Closure: Request permanent closure of your account if you wish to stop gaming entirely
Use these tools proactively. They're designed to help you stay in control and enjoy gaming responsibly.
Support Organisations
If you or someone you know is struggling with problem gambling, professional support is available. In Australia, the primary resource is:
Australia
- Gambling Help Online
www.gamblinghelponline.org.au
Free, confidential counselling and support service for all Australians experiencing gambling problems.
International Resources
If you're accessing services from other locations, additional support is available:
- United Kingdom
GamCare – www.gamcare.org.uk
GamStop – www.gamstop.co.uk - Canada
Responsible Gambling Council – www.responsiblegambling.org - United States
National Council on Problem Gambling – www.ncpgambling.org
All these services offer confidential support and practical advice. There is no shame in seeking help – taking action is a sign of strength.
If You Need Help, Reach Out Today
Problem gambling is treatable, and support is available. If you're experiencing difficulties with gambling:
- Contact Gambling Help Online at www.gamblinghelponline.org.au for confidential counselling
- Speak to your doctor or mental health professional
- Talk to someone you trust – family or friends
- Use self-exclusion tools immediately if you need to stop
You are not alone, and help is just a phone call or click away.
2-11 Greenwood Street Burwood is committed to promoting responsible gaming. We support all players in making informed, safe choices about their gaming activities.